Sales, System Integration & Design

Support Maintenance Agreements (SMA's)

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JP Lilley delivers the industry’s most comprehensive technical support services available to date. JP Lilley’s professional support services help ensure that your audio and video system is always up and running – increasing your Return on Investment (ROI).

Capabilities

JP Lilley’s Silver, Gold and Platinum support offerings provide choice regarding the level of support that is appropriate to achieve your objectives. For those customers requiring advanced levels of support, our Platinum services offer increased response time to support your mission-critical applications as well as certified image calibrations.

JP Lilley provides multiple tiers of support to our customers, allowing you to utilize the method that best addresses your needs or goals. These include:

  • E-mail Support
  • Web-based Support Help Desk Services
  • Remote system access via VPN (with prior authorization and setup)
  • Telephone Support
  • After hours telephone and web-based response (Platinum only)
  • Certified Image Calibration (Platinum only)

Benefits

  • Customer Satisfaction - Ensuring reliable operation of your equipment or system meeting industry standards and best practices.
  • Investment Protection - Ensuring successful installation of your audio and video solution thus guaranteeing that your systems perform when you need them most.
  • Cost Savings – Scheduled service visits allow you to manage your budget through an organized and goal oriented process. Coupled with emergency visits for those times when the unexpected happens.
  • Peace of Mind – Knowing that you are backed by an industry recognized and certified organization that is dedicated to rapid issue resolution meeting today’s best practices.
  • Return on Investment – Providing ROI is a key feature to our support services. Keeping your equipment operational as well as providing seamless communication support with our technical feedback and reporting structure.

 System SMA Overview

  • Certified technicians
  • Scheduled preventative maintenance visits
  • Emergency service visits
  • Complete system performance check
  • Projector alignment check
  • Certified Image calibration (Platinum Only)
  • Cables and connectors checked
  • Comprehensive Reports
  • Reduced costs for parts
  • Priority service and privileges over non-SMA holders

Equipment SMA Overview

  • Certified technicians
  • Scheduled preventative maintenance visits
  • Emergency service visits
  • Product cleaning
  • Lamp timers checked and recorded, if available
  • Product performance check
  • Comprehensive Reports
  • Reduced costs for parts
  • Priority service and privileges over non-SMA holders

Block of Time

An increasingly popular option that is coupled with the Service Maintenance Agreements is our Block of Times support services.

Block of Time or BOT is a newer support service being requested by our customers. This concept allows the customer to purchase a predetermined number of hours. The benefits include; setting additional financial parameters, flexibility to cover items not listed within our SMA products and expandability since under most circumstances once a block of time is established additional blocks of time can be added for expanded use.